FAQs

Browse through the FAQs we have prepared and contact us now if you have further questions

Request a LUMBRE Catalog here.

The order will ship by sea. Customized products require additional processing time and will be shipped once it is completed.The salesperson will reply with a specific shipping time and contact your shipping agent.

Order processing will vary depending on the products purchased. For non-customized products please allow 1-2 business days for your order to be processed[Products Details to confirm]. Most shipments will take an additional 15-25 business days. For customized products, including collegiate and prepared designs, processing can range from 7-8 weeks.

Please contact our sales email or telephone. Provide details and quantity of the items to be customized and we will give you a quotation.

 We have a complete after-sales service, video pictures guide the use of products, after-sales customer complaints processing system.Our products are contracted by PICC.

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If you have any questions, please leave a message, we will reply as soon as possible.